Shipping policy

Scentuary Fine Fragrances

At Scentuary Fine Fragrances, we take great care to ensure that your order is packaged securely and delivered safely.

This Shipping & Delivery Policy outlines how and when your order will be processed and delivered.

📦 Order Processing

  • All orders are processed within 1–4 business days (excluding weekends and public holidays).
  • Orders placed after 12:00 PM may be processed the next business day.
  • Orders placed on weekends and public holidays are processed the next business day.
  • Once your order has been dispatched, you will receive a shipping confirmation and tracking information via email.

Please note: During peak periods, promotions, or unforeseen circumstances, processing times may be slightly extended.

🚚 Shipping & Delivery

  • We currently ship within South Africa only.
  • All deliveries are fulfilled via Bob Go, using reputable courier partners.
  • Estimated delivery time is 2–7business days from dispatch, depending on your location.

Delivery timeframes may vary for:

  • Outlying or rural areas
  • Areas affected by courier delays or weather conditions

💰 Shipping Rates

  • Standard Shipping: Flat rate displayed at checkout
  • Free Shipping: Available on qualifying orders (as advertised on the website)

Shipping costs are calculated and displayed at checkout before payment is completed.

📍 Delivery Address & Responsibility

  • Customers are responsible for providing accurate and complete delivery details.
  • Scentuary Fine Fragrances cannot be held responsible for delays or non-delivery resulting from incorrect address information.
  • Once an order has been handed over to the courier, responsibility for delivery timing rests with the courier.

📸 Damaged or Missing Parcels

If your order arrives damaged or incomplete:

  • Please notify us within 24 hours of delivery with clear photos of the outer packaging, inner packaging, and product.
  • If your parcel is lost in transit, contact us so we can open a courier investigation. Resolution times depend on courier processes.
  • Email us at hello@scentuaryfragrances.co.za
  • Include clear photos or videos of:
    • The damaged item
    • The packaging
    • Your order number
  • Claims submitted after 24 hours may not be eligible for review.

❗ Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delays may occur due to factors beyond our control. Scentuary Fine Fragrances is not liable for delays caused by couriers, weather conditions, or unforeseen logistical issues.

📩 Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

📧 hello@scentuaryfragrances.co.za

✅ FINAL NOTE (IMPORTANT)

By placing an order with Scentuary Fine Fragrances, you agree to this Shipping & Delivery Policy.